Terms & Conditions

Last updated: September 2026
Welcome to Cheshire Home Trinkets.
These Terms & Conditions apply when you purchase products from our website. By placing an order with us, you agree to these terms.
We want shopping with us to be simple and enjoyable, so if you have any questions about a product or personalised order, please contact us before ordering.

Our Products
Cheshire Home Trinkets creates gifts, personalised products and other decorative items.
We take care to display and describe our products as accurately as possible. However, colours may appear slightly different depending on your screen or device.
As many of our products are handmade, personalised or individually produced, there may also be small variations between items. These are part of the individual nature of the product and are not necessarily faults.

Personalised Products
Please check all personalisation details carefully before submitting your order.
This includes:
- Names
- Initials
- Dates
- Dates of birth or years
- Messages
- Spellings
- Photographs
- Any other information you ask us to include

We will create your product using the information you provide, so we cannot accept responsibility for mistakes in personalisation information supplied by the customer.
If you realise you have made a mistake, please contact us as soon as possible.
If we have not yet started creating your personalised product, we will do our best to make the requested change. Unfortunately, once production has started, changes may not be possible.

Photo Personalisation
For products requiring a photograph, please email your chosen image to cheshirehometrinkets@gmail.com after placing your order.
Please include your name and order number so we can match your photograph to the correct order.
For the best results, please send the original, highest-quality photograph available rather than a screenshot or heavily compressed image.
The quality of the finished product will depend partly on the quality of the photograph supplied.
If we believe your photograph is unsuitable for printing, we may contact you and ask for an alternative.
By supplying an image, you confirm that you have the necessary permission or rights to use that image for your personalised product.
Please see our Privacy Policy for information about how we handle and delete customer photographs.

Prices & Payment
All prices shown on our website are in pounds sterling (£).
Payment must be made when placing your order.
Payments are processed securely through Wix Payments or PayPal, depending on the payment method you choose at checkout.
We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have already placed, we will contact you before proceeding.

Making Your Order
Many Cheshire Home Trinkets products are made or personalised to order.
Our estimated processing or dispatch times will be shown on the relevant product page where applicable.
During particularly busy periods, including Christmas and other seasonal occasions, orders may take longer to prepare.
If there is an unexpected delay with your order, we will do our best to keep you informed.

Delivery
Orders will be sent to the delivery address supplied when you place your order.
Please check your address carefully before completing your purchase.
We cannot accept responsibility for delays or delivery problems caused by an incorrect or incomplete address supplied by the customer.
Estimated delivery dates are estimates rather than guaranteed arrival dates unless we have specifically agreed otherwise with you.

Cancellations & Change of Mind
For products that are not personalised or made to your specifications, you may have the right to cancel your online order under UK consumer law.
Please contact us if you wish to cancel or return an eligible item.

Personalised & Made-to-Order Products
Products that have been made to your specifications or clearly personalised are generally not covered by the usual right to cancel simply because you have changed your mind.
This includes products personalised with names, initials, dates, photographs, messages or other customer-selected details.
This does not affect your legal rights if your product is faulty, damaged, not as described or has not been made according to the details you supplied.

Faulty, Damaged or Incorrect Items
We want you to be happy with your purchase.
If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible at:
cheshirehometrinkets@gmail.com

Please include your:
Name • Order number • Description of the problem

We may also ask you to provide photographs showing the item and any damage or problem. This helps us understand what has happened and resolve the issue as quickly as possible.
Depending on the circumstances and your statutory rights, we may offer an appropriate remedy such as a replacement, repair or refund.
Nothing in these Terms & Conditions affects your statutory rights.

Returns
Please contact us before returning an item so that we can provide the appropriate return information.
Unless the item is faulty, incorrect or otherwise covered by your statutory rights, customers may be responsible for the cost of returning eligible unwanted goods.
Returned products should be kept in reasonable condition and packaged appropriately for their return journey.
Different rules apply to personalised products as explained above.

Customer-Supplied Photographs & Designs
When you provide us with a photograph, image, wording or other material for personalisation, you confirm that you have the right or permission to use it.
Please do not send material that is unlawful or infringes another person's rights.
We reserve the right to decline an order where we reasonably believe supplied material is unlawful, inappropriate or infringes the rights of another person.

Product Care
Where relevant, care instructions may be supplied with your product or shown on the product page.
Please follow these instructions to help keep your product looking its best.
Cheshire Home Trinkets cannot be responsible for damage caused by misuse or failure to follow supplied care instructions.

Our Responsibility
We are responsible for providing products in accordance with your legal rights as a consumer.
We are not responsible for losses that were not reasonably foreseeable when you placed your order or for losses resulting from information supplied incorrectly by the customer, except where the law says otherwise.
Nothing in these terms excludes or limits liability where it would be unlawful for us to do so.

Privacy
Your privacy is important to us.
Information about how we collect, use and protect your personal information — including photographs supplied for personalised products — can be found in our Privacy Policy.

Contact Us
If you have any questions about an order or these Terms & Conditions, please contact:
Cheshire Home Trinkets
Email: cheshirehometrinkets@gmail.com

Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services or legal requirements.
The latest version will always be available on our website.