Terms and Conditions

1. Introduction and Business Details
This website is operated by Cheshire Home Trinkets
Throughout the site, the terms "we", "us" and "our" refer to Cheshire Home Trinkets
We sell homewares, fragrance and stationery products strictly to customers within the United Kingdom.

2. Order Placement and Contract Formation
Order Acceptance: Your order is an offer to buy. A legally binding contract is only formed when we send you a dispatch confirmation email.
Cancellations by Us: We reserve the right to cancel and refund any order if goods are unavailable from our wholesalers or if there is a pricing error on the website.

3. Delivery and Shipping [1]
Territory: We only deliver to valid addresses within the United Kingdom.
Delivery Window: Estimated delivery times are shown at checkout. All orders will be delivered within a maximum of 30 days.
Loss or Damage: We remain responsible for the items until they are physically delivered to your address. [1]

4. Your Right to Change Your Mind (14-Day Cooling-Off) [1]
The Right: Under UK law, you have 14 days from the day you receive your items to change your mind and request a return.
Condition: Items must be returned unused, unopened, and in their original wholesale packaging (e.g., incense seals unbroken, journals unwritten in).
Return Costs: You, the customer, must pay the cost of return postage.
Refund Timeframe: We will process your refund within 14 days of receiving the items back or receiving proof of postage. [1]

5. Faulty or Damaged Goods
30-Day Rule: If your mugs arrive smashed, or candles are damaged, you have a legal right to a full refund or replacement within 30 days of delivery.
Notification: Please contact us immediately with photographic evidence of any transit damage so we can resolve it.

6. Product Safety and Usage Disclaimer
Safety Instructions: You must follow all safety labels provided with candles and incense.
Limitation of Liability: We are not liable for any fire damage, injury, or loss caused by customer negligence, such as leaving lit candles or incense burning unattended.

7. Governing Law
These terms are governed by and construed in accordance with the laws of [England and Wales / Scotland / Northern Ireland].