Refund Policy

Return and Refund Policy

Last updated: 30/07/2026

Thank you for shopping at Cheshire Home Trinkets. If you are not entirely satisfied with your purchase, we are here to help.

1. Your Right to Cancel (14-Day Cooling-Off Period)

Under UK law, you have the right to change your mind and cancel your order within 14 days from the day you receive your items.

How to notify us: You must inform us of your decision to return the items by emailing us at cheshirehometrinkets@gmail.com within this 14-day window.
Return timeframe: You must mail the items back to us within 14 days of notifying us that you wish to return them.

2. Condition of Returned Items

To be eligible for a full refund, items must be returned in the exact condition you received them:

Candles & Incense: Must be unlit, unused, and in their original packaging with any seals intact.
Journals: Must be unused, with no writing, marks, or bent pages.
Mugs: Must be unused and packed securely to prevent breaking during return transit.

We reserve the right to reduce your refund amount if the value of the goods has been reduced because you handled them beyond what is necessary to inspect them.

3. Return Shipping Costs

You, the customer, are responsible for paying the shipping costs for returning your items.
We highly recommend using a trackable shipping service (like Royal Mail Signed For) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot refund items lost or damaged in return transit.

4. Refunds Process

Once we receive your item and inspect its condition, we will process your refund.

Refund Method: We will refund the original payment method you used to buy the item.
Timeframe: You will receive the credit within 14 days of us receiving the goods back, or 14 days from you providing proof that you posted the items back to us.
Standard Delivery Refund: We will also refund the standard delivery cost you paid when placing the order. If you chose an express shipping upgrade, we only refund the cost of our standard delivery option.

5. Damaged or Faulty Items

If your mugs arrive smashed, or your items are faulty or not as described, you have a legal right to a full refund or replacement under the Consumer Rights Act 2015.

Please inspect your order immediately upon delivery.
Contact us at cheshirehometrinkets@gmail.com within 30 days of delivery with photographic evidence of the damage or fault.
We will provide a replacement or a full refund, and we will cover the return shipping costs for faulty or broken items.